General Information

Welcome to Sasan Perfumes. By using our website and/or placing an order with us, you agree

Exchange, Refund & Cancellation Policy

Comprehensive Policy on Purchases, Warranty & Returns

Sasan Perfumes

At Sasan Perfumes, we are committed to delivering high-quality fragrance products and ensuring complete customer satisfaction. Please review our policy below regarding exchanges, returns, cancellations, shipping, and payments.

Exchange & Return Policy

Request Conditions

• To be eligible for exchange or return:
• The request must be submitted within 7 days from the delivery date.
• The product must be in its original condition, unopened and unused.
• The outer packaging must remain sealed and intact.
• A clear photo or video showing the condition of the product must be provided.
• A 25 AED return shipping fee applies and is the responsibility of the customer (unless the error is from our side).
• Shipping to Courier Company
• The returned product must be handed over to the courier within 5 days of receiving the return label.
• Failure to ship within the specified timeframe will result in automatic rejection of the request.

Exceptions

• Products with opened outer packaging will not be accepted for return.
• Used, damaged, or altered products are not eligible for exchange or refund.

Cancellation Policy

• We will make every effort to cancel orders before processing or shipment.
• If the order has already been processed or shipped, it will be treated as a return request and must be physically received at our warehouse.
• ⚠️ In such cases, shipping fees for both delivery and return will be deducted, totaling 50 AED.
• Sasan Perfumes reserves the right to cancel any order and issue a full refund in cases such as:
• Product out of stock
• Technical errors
• Circumstances beyond our control

Incorrect or Damaged Products

If you receive a wrong, defective, leaking, or damaged product, we are committed to resolving the issue promptly.

• You must contact us within 7 days of delivery and provide:
• A clear photo or video of the issue
• A copy of the invoice
• A photo of the shipping label
• A photo of the outer packaging condition upon receipt
• All claims are subject to review and approval by Sasan Perfumes management before compensation or replacement is issued.
• If the issue is confirmed to be our fault, shipping costs will be fully covered by us.

Refund Processing Timeframes

• Product Pickup by Courier
• Within 3–8 business days
• Refund Processing
• Refunds are processed within 7–14 business days
• Processing time may vary depending on the payment provider.
• If incorrect banking details are provided, the refund timeline will begin only after correct information is verified.

Cash on Delivery (COD) Orders

• Approved refunds for COD orders will be processed via: Payment Information

All payments made through our website are securely processed by certified payment service providers.

We accept:

• Cash on Delivery (COD)

Customers are advised to retain transaction records for reference.

Note: Individuals under 18 years of age are not permitted to register or place orders.

Shipping & Delivery Policy

• Shipping Details
• Shipping Partner: Aramex
• Deliveries are made throughout the week except sunday and public holidays.
• Estimated delivery time: 3 – 7 business days from order confirmation.
• Address Requirements
• To ensure smooth delivery, please provide:
• Building / Villa / Apartment number
• Street name and city
• Valid phone number
• Full recipient name
• Delivery Issues
• If your order is not received within 3 days after shipment notification, please contact us immediately.
• If an order is refused or not received, it will be treated as a returned shipment, and applicable shipping fees may apply.

Important Notice

Sasan Perfumes reserves the right to update or modify this policy at any time without prior notice.